Our training workshops provide a group learning experience for up to twenty-four participants live, or twelve participants virtually.
Our workshops are individually tailored to your needs. No matter how complex your business is, or how narrow the niche your company occupies, we will do whatever it takes to understand your industry, grasp the issues you face, and then create exercises to make it come to life in the training room. We design customized role-play scenarios that reflect your particular professional context, allowing participants to engage their specific real-life challenges during the training session.
Our philosophy is that people learn best through action and reflection. For this reason our workshops are highly interactive, allowing participants to try out new strategies through a role play or exercise, and then think about the results those new strategies produce. Employing a minimum of lecture/formal presentations, most of the training time is spent preparing for, engaging in and discussing participants’ interactions in exercises and role plays.
Our offerings include:
- Negotiation Skills
- Communication Skills
- Managing Organizational Conflict
- Presentation Skills
- Constructive Conversations
- Train the Trainer
- Mediation Training
- How to separate the people from the problem
- How to expand the pie before dividing it
- Tips for dealing with a party with greater leverage
- Skills for focusing on interests rather than positions
Whether participants are completely new to the field of negotiation theory or have had negotiation training before and are well-versed in basic concepts, our negotiation skills workshops will help them improve their skills and obtain superior results.
In this workshop participants will learn that the key to improved communication lies not in learning specific words to say, but in learning to shift one’s thinking.
The course includes techniques and exercises that help participants see their difficult situation from multiple points of view, as well as practical tips for improving the communication dynamic.
Navigating organizational structures can be complex. Different teams have different areas of focus and diverging goals. And those goals are often deliberately placed in conflict with one another. For example, a company’s business development team will have very different incentives in place compared with their compliance team, and these differing incentives can easily lead to conflict.
It’s important to be aware of the systemic nature of conflicts, and not to make it personal. Participants in this course will learn to identify the systemic tension in their own particular work context. They will grow to understand the role that systems play in creating conflict, learn methods for recognizing how conflict can be systemic and not personal, and practice techniques to discuss these systemic tensions effectively.
To learn more about systemic tension, read about Donny’s book, I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus…in 3 Simple Steps
This course is useful for anyone who needs to make their message stand out – salespeople, team leaders, department heads, relationship managers, and more.
To learn more, see The New York Times article describing Donny Ebenstein’s keynote presentation on this theme.
Participants will learn a conceptual framework for creating learning conversations, and learn strategies for integrating what they are feeling with what they need to be saying. The course provides extensive opportunities to practice applying these new skills to participants’ individual challenges.
Please ask if this is something that may be suitable for your organization.
Mediators are skilled communicators, relationship managers and problem solvers. A good mediator can effectively show empathy to both parties while simultaneously encouraging them to work towards a solution that ends the conflict.
This offering teaches the framework and basic tools mediators use to resolve conflict, as well as more advanced concepts and methods that can help you learn to break through deadlock and transform the dynamic between the parties.
Donny has trained hundreds of mediators, including judges in Latin America and the Middle East, as well as individuals who serve as ombudsmen in their particular organizations.